PRIVACY POLICY

This Privacy Policy explains how Lunovoy™ handles information when you visit our website, communicate with us, submit an order, request support, or otherwise use our store.

Information We Collect

We may collect information you provide directly, such as your name, contact details, delivery address, order information, messages, preferences, and return-related details.

We may also receive technical information from your browser or device, including your IP address, device type, browser type, referring pages, visited pages, approximate location, and interactions with the website.

How We Use Information

We may use information to:

  • Operate and maintain the store.
  • Process and deliver orders.
  • Provide customer support.
  • Respond to questions and return requests.
  • Detect technical errors, misuse, or suspicious activity.
  • Improve website performance and product presentation.
  • Understand how visitors interact with our store.
  • Maintain appropriate business and service records.
  • Send order-related or service-related communications.

Promotional messages are sent only where permitted. You may unsubscribe by using the method included in those messages.

Cookies and Similar Tools

Our website may use cookies and similar technologies for essential functions, saved preferences, analytics, security, and advertising measurement. Browser settings may allow you to restrict certain cookies, although disabling essential cookies can affect how parts of the website operate.

Sharing of Information

Information may be shared with service providers that support website hosting, fulfillment, delivery, analytics, customer care, fraud prevention, technical operations, and legal compliance.

These providers receive only the information reasonably needed to perform their assigned services. We do not authorize them to use customer information for unrelated purposes.

We may also disclose information when reasonably necessary to respond to lawful requests, protect customers, prevent misuse, defend legal rights, or complete a business reorganization.

Information Retention

Information is kept only as long as reasonably needed for order support, customer service, recordkeeping, security, dispute handling, and applicable legal obligations. Retention periods may differ depending on the type of information and why it was collected.

Your Choices

Depending on where you live, you may be entitled to request access, correction, deletion, or a copy of certain personal information. You may also be able to object to or limit specific uses.

Requests can be submitted to service@lunovoy.com. We may need to verify your identity and confirm details about the request before responding.

Privacy Questions

Questions about this Privacy Policy or our information practices may be sent to:

Email: service@lunovoy.com
Address: 3436 Sunset Blvd, Los Angeles, CA 90026, United States