SHIPPING POLICY

Lunovoy™ is committed to fast order preparation and clear delivery communication. Orders are reviewed before dispatch, and tracking information is provided when available after the carrier accepts the shipment.

Order Preparation

Orders are prepared according to product availability, destination, package requirements, and warehouse operations. During periods of high order volume, additional preparation may be necessary.

Some products in the same order may be packaged or dispatched separately. When this occurs, more than one tracking reference may be provided.

Delivery Information

Delivery availability, carrier selection, and shipping options may depend on:

  • The destination.
  • Package size and weight.
  • Item type.
  • Warehouse location.
  • Local carrier coverage.
  • Customs or regional requirements.

Any delivery estimate displayed during checkout or in an order message is an estimate rather than a guaranteed arrival date.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address. This includes apartment numbers, unit numbers, postal codes, and any other information required by the local carrier.

Contact us promptly if an address needs correction. Once a package has entered carrier processing, an address change, redirection, or interception may not be possible.

Lunovoy™ is not responsible for delivery problems caused by incomplete or incorrect information submitted with the order.

Tracking Updates

Carrier scans may pause or update late while a package is moving through the delivery network. A lack of a recent scan does not always mean the package has stopped moving.

Weather, customs procedures, regional disruptions, peak-season volume, remote-area service, transportation interruptions, and other events outside our reasonable control may affect delivery.

Delivered but Not Located

When tracking shows delivery but the package cannot be located, please check:

  • The delivery entrance and surrounding area.
  • Household members or neighbors.
  • Building staff or reception.
  • Parcel lockers.
  • Mail rooms.
  • Other safe locations used by the carrier.

For a package that appears lost, delayed, damaged, or returned to sender, email service@lunovoy.com with the order number and tracking details. We will review the available carrier information and explain the next appropriate step.

International Delivery

International delivery may be offered for selected destinations. International packages can be subject to destination-country duties, taxes, inspections, restrictions, or import requirements.

The recipient is responsible for understanding and complying with local import rules. A package refused because of local import requirements may be handled according to the circumstances and the carrier’s return process.