TERMS OF SERVICE
These Terms of Service apply to your access to and use of the Lunovoy™ website and online store.
By using the website or submitting an order, you agree to these terms and the policies linked in the website footer. If you do not agree, please stop using the store.
Website Use
You may use the website for lawful personal shopping, product research, and communication with our support team.
You may not:
- Interfere with website security or normal operation.
- Introduce malicious code or harmful files.
- Attempt unauthorized access to a system or account.
- Impersonate another person.
- Submit false, misleading, or incomplete information.
- Misuse promotions or store features.
- Collect website content through disruptive automated methods.
- Use the website for unlawful or fraudulent purposes.
Product Information
We aim to keep product descriptions, dimensions, materials, care instructions, availability, and images clear and current.
Minor differences may occur because of screen display, room lighting, textile texture, manufacturing variation, natural material characteristics, or packaging updates. These minor variations do not necessarily indicate that an item is defective.
Customers should review product measurements, included pieces, materials, care instructions, and other relevant details before ordering.
Order Review
Submitting an order does not prevent us from reviewing it for availability, information errors, delivery restrictions, suspected misuse, or operational issues.
We may correct errors, update website content, limit quantities, discontinue products, or cancel an order affected by unavailable inventory, inaccurate information, suspected fraud, or a technical problem.
When an order cannot be completed, the customer will be informed using the contact details provided with the order.
Care and Intended Use
Products should be used only for their stated household purpose and in accordance with their care labels and product instructions.
Damage caused by incorrect washing, excessive heat, unsuitable cleaning products, improper storage, alteration, or unintended use is not considered a manufacturing defect.
Intellectual Property
Website text, branding, graphics, product photography, layout elements, and original content are protected by applicable intellectual-property rules.
Personal viewing and ordinary shopping use are permitted. Reproduction, resale, modification, publication, or commercial distribution without written authorization is prohibited.
Customer Submissions
When you send a review, photograph, message, suggestion, or other material, you confirm that you have the right to provide it and that it does not violate another person’s rights.
We may use genuine reviews and customer feedback for service improvement or store presentation where permission has been provided or where otherwise permitted.
Third-Party Services and Links
The website may rely on or link to independent services. We do not control the content, availability, security, or practices of websites operated by other parties.
Use of an outside service may be governed by that provider’s own terms and privacy practices.
Website Availability
We work to maintain reliable website access, but uninterrupted or error-free operation cannot be guaranteed. Maintenance, technical issues, security work, provider interruptions, or events outside our control may temporarily affect availability.
Limitation of Responsibility
To the fullest extent permitted by applicable law, Lunovoy™ is not responsible for indirect or unexpected losses resulting from website interruption, misuse of a product, failure to follow care instructions, or events outside our reasonable control.
Nothing in these terms excludes rights or responsibilities that cannot legally be excluded.
Changes to These Terms
We may update these Terms of Service to reflect changes in store operations, website features, products, or applicable requirements.
The revised date will be posted at the top of this page. Updated terms apply to website activity occurring after the revised version is published.
Governing Rules
These terms are governed by the laws applicable in California, without limiting mandatory consumer rights that may apply where the customer lives.
Questions about these terms may be sent to:
Email: service@lunovoy.com
Phone: +1 323-645-9510
Address: 3436 Sunset Blvd, Los Angeles, CA 90026, United States